Privacy Policy

Elevate Functional Medicine Patient Policies

We are committed to providing the highest quality care and ensuring a smooth experience for all our patients. To maintain the efficiency and effectiveness of our services, please review and adhere to the following policies:

Membership Cancellation

We understand that circumstances can change, and you may need to cancel your membership. We require a 30-day notice before canceling any membership. This allows us to process your request efficiently and manage our resources effectively. To cancel your membership, please contact our office directly.

Appointment Punctuality

We value your time and strive to ensure that all appointments run on schedule. We offer a 10-minute grace period for late arrivals. If you arrive more than 10 minutes past your scheduled appointment time, we may need to reschedule your appointment to ensure we can give you the full attention you deserve. Please plan to arrive on time to make the most of your visit.

No-Shows

Missing a scheduled appointment without prior notice affects our ability to serve other patients. Therefore, if you do not show up for your appointment without notifying us in advance, you will be charged the full price of the appointment. We encourage you to inform us as soon as possible if you cannot make it to your appointment.

Prescription Refill Requests

We strive to process all prescription refill requests promptly. Please allow us 48 business hours to complete your request. This timeframe ensures that we can review your medical history and make the appropriate decisions regarding your medication. For urgent needs, please contact our office directly.

Lab Results Discussion

Lab results are an essential part of your health assessment and will be discussed during your next scheduled visit. This allows us to provide you with a comprehensive explanation and personalized recommendations.

  • For abnormal results that require immediate attention, our team will contact you promptly to address any urgent concerns and guide you on the next steps.

Appointment Cancellation

We understand that situations may arise requiring you to cancel or reschedule your appointment altogether. We require a 48-hour notice for any cancellations. If you cancel within this window, you will be charged half the price of the appointment. For our members, a cancellation fee of $50 will be applied. This policy helps us manage our schedule and accommodate other patients needing care.

Pharmacy Communication

Once we send your prescription to the pharmacy, communication responsibility shifts to the pharmacy and the patient. It is essential that you and your pharmacy maintain open communication to ensure that your medication needs are met promptly. The phone number your pharmacy should have on file for Elevate Functional Medicine is (317) 669-9007. Please ensure your pharmacy contacts us during our office hours, Monday through Friday.

Supplements and Medications Are Non-Refundable

Please note that supplements and compounding medications from compounding pharmacies are non-refundable. These items are specifically tailored to meet individual patient needs and cannot be returned or resold. If you have any questions, please contact the office at (317) 669-9007. You can call or text as it is a HIPAA-compliant line.

All Sales Are Final

All in-clinic retail product sales are final and non-refundable. We carefully select our products to ensure they meet the highest standards of quality and efficacy. Please make sure to review your purchases thoroughly before completing the transaction.

Aesthetic Services Cancellation Policy

Our cancellation policy for aesthetic services mirrors our medical services policy. If you need to cancel your appointment:

  • Less than 48 hours’ notice will result in a charge of 50% of the service total.
  • No-show appointments will be charged the full-service total.

Credit Card Requirement

To streamline our booking process and secure your appointment, a credit card must be on file at the time of booking for all aesthetic services. This policy ensures that we can accommodate all our patients efficiently and manage our schedule effectively.

Late Arrival Policy

Punctuality is crucial for us to provide the best possible care and service. If you are more than 15 minutes late to your scheduled appointment time for aesthetic services, we may need to reschedule your appointment. This policy helps us maintain our schedule and ensures that all patients receive the full attention and care they deserve.

We appreciate your understanding and cooperation with these policies. Our goal is to provide you with exceptional care and support your journey to better health. If you have any questions or need further clarification, please do not hesitate to contact our office.

Thank you for choosing Elevate Functional Medicine!

Website Privacy Policies

Who We Are

Our website address is: https://elevatefunctionalmed.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service.